Terms & Conditions

These Terms & Conditions are the agreement between you and BetPlus Entertainment N.V. for using BetPlus. We have written them in plain language. Please read them before you register, deposit or bet.

1. About this agreement

BetPlus is run by BetPlus Entertainment N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curacao (Curacao Gaming Control Board, licence GLH-OCCHKTW0000000000). In these terms, "BetPlus", "we", "our" and "us" mean that company. "You" and "player" mean the person who holds the account.

When you open an account, add funds or place a bet, you agree to these terms. Some products also have their own rules — for example sports market rules, promotion terms or a game provider's rules. If one of those rules deals with a specific point in a different way, that specific rule applies.

2. Who can play

• You must be 18 years of age or older.
• You must play for yourself only, never on behalf of another person.
• Online betting must be legal where you live. Checking the local law is your responsibility.
• Staff of BetPlus Entertainment N.V., our game providers and our payment partners, and their close family members, cannot open player accounts.

3. Your account

Each person may have only one BetPlus account. The information you give us must be true and up to date. The name on your account must match the name on the wallets and payment methods you use. Your account is personal: you may not sell it, share it, lend it or let anyone else use it. You are responsible for all activity on it.

Keep your password private. We will never ask you for it. If you think someone else has accessed your account, change your password and contact support at once, so that we can lock the account and protect your balance.

If an account is opened with false details, or one person uses more than one account, we may close all related accounts, cancel the bets placed on them and keep any winnings gained in this way.

4. Identity checks (KYC)

We must confirm who our players are. We will verify your mobile number, and we may ask for a government photo ID (National ID, passport or driving licence), proof of address or proof of where your funds come from — usually before a large withdrawal or when our security checks flag an account.

Until checks are finished, we may limit deposits, hold withdrawals or pause play. If you do not complete the checks, or the documents are not genuine, we will close the account. Deposits will be returned to their source where the law allows, and winnings will be cancelled.

5. Deposits

You may only deposit from a wallet or account in your own name. Payments from another person's wallet are held and can only be sent back to that person. BetPlus does not charge a deposit fee, although your mobile wallet operator may charge its own fee.

Your balance is for betting. It is not a bank account, it earns no interest and it cannot be used to store or transfer money. Accounts that deposit and withdraw without real play may be closed and reported to the authorities.

6. Withdrawals and turnover

Withdrawals are paid only to a verified wallet or account in your own name, normally the same method you used to deposit. Before we pay, we may confirm your identity, check that all turnover is complete and check that the account is not under review.

Turnover: every deposit has a turnover requirement, even when no bonus is taken. At minimum, the deposit amount must be bet once before it can be withdrawn. If you accept a bonus, the offer states a higher multiple, which applies to the deposit and the bonus together. While any turnover requirement is not complete, withdrawals from the account are locked. The Turnover page shows your progress.

The minimum and maximum amount for each withdrawal is shown on the withdrawal form and may change. We do not charge for your first withdrawal of the day. You may cancel a withdrawal while its status is "Processing"; once it is paid, it cannot be reversed. You are responsible for any tax due on your winnings.

7. Bonuses and promotions

Each promotion has its own terms, shown on the offer. By accepting an offer you agree to its terms. Unless the offer says otherwise:

• A bonus and any winnings from it must meet the stated turnover before withdrawal.
• Only one deposit bonus can be active at a time.
• Different games count towards turnover at different rates; some games do not count.
• Betting on opposite outcomes of the same market does not count and may cancel the bonus.
• Bonuses not used within their validity period expire.

Promotions are for genuine players. If we find bonus abuse — such as multiple accounts, group betting to share risk, or planned low-risk play only to clear turnover — we may remove the bonus, cancel the related bets, recover amounts already paid and close the accounts involved. We may change or end any promotion at any time; bonuses already fairly credited are not affected.

8. Placing bets

A bet is accepted only when our system confirms it and it appears in Betting Records. Please check the stake, selection and odds before you confirm — a bet placed by mistake still stands.

We may set or change minimum and maximum stakes, limit stakes for certain markets or accounts, and refuse a bet without giving a reason. Markets may be suspended or closed at any time.

9. Results, void bets and errors

Bets are settled using the official result from the relevant sports body. If that body later changes the result, we may correct the settlement and adjust your balance.

A bet is void and the stake is returned if the event is abandoned or not finished within the time set in the market rules, if the market or the odds were published by obvious mistake, or if a technical fault affected the result.

If a game or system malfunctions, the affected round is void and stakes are returned. Payouts caused by a malfunction are not valid, even if they appeared on screen. If money is credited to your account by mistake, please tell us; we may reverse it.

10. Fair play — what is not allowed

• Holding more than one account, or using another person's account.
• Using bots, scripts or automatic betting tools, or taking advantage of a bug instead of reporting it.
• Working together with other players, or moving money between accounts without real play.
• Depositing money from crime, or any form of money laundering.
• Betting on an event you take part in or have inside information about.
• Hiding your location or using tools to fake it.
• Copying, scraping, attacking or overloading the site, or trying to access areas you are not allowed to.
• Abusing or threatening our staff, or posting false or harmful content on our channels.

11. Suspension and account closure

We may suspend or close an account, cancel open bets and hold funds if we reasonably believe these terms have been broken, if identity checks fail, if the law or our licence requires it, or if continuing would put us or other players at risk. If we hold funds, we will explain why, and you can raise a complaint under section 15.

You can close your account whenever you like by contacting support. Any confirmed balance will first be paid to your verified payment method.

12. Inactive accounts

An account with no login and no transactions for 12 months in a row is treated as inactive. We will try to contact you and return the balance. If we cannot reach you, an administration fee may be charged against the balance as our licence conditions permit, and the account may be closed.

13. Responsible gaming

Deposit limits, session reminders, time-outs and self-exclusion are available on every account. Support will set them up whenever you ask. A self-exclusion cannot be removed early. During a self-exclusion you must not open a new account; if you do, any winnings may be cancelled. Read our Responsible Gaming page for details.

14. Privacy and messages

We use your personal data to run your account, meet our legal duties and prevent fraud. We may check your details with trusted third-party sources and record support chats for training and dispute handling. We never sell your data.

Service messages — payment confirmations, security alerts and changes to these terms — are part of your account and cannot be turned off. You can turn off marketing messages at any time.

15. Complaints and disputes

If something goes wrong, contact support first or email [email protected]. We will confirm receipt within 24 hours and send a full reply within 7 days. If you are still not satisfied, you may take the matter to the Curacao Gaming Control Board. In any dispute, our records of bets, transactions and messages will be used as the main evidence, unless you can show they are wrong.

16. Third-party services and availability

Games, odds and payment services come from third-party partners. We choose them carefully but do not control them, and we are not responsible for their actions beyond what the law requires. We try to keep BetPlus available at all times, but we cannot promise it will never be interrupted, and we may pause parts of the service for maintenance or for reasons outside our control.

17. Limits on our liability

Betting carries a risk of losing money, and you accept that risk. As far as the law allows, our total liability to you is limited to the balance in your account when the claim arose. We are not liable for indirect losses, lost profits or losses caused by your own breach of these terms. Nothing in these terms limits liability for fraud or any liability that cannot legally be limited.

18. Our brand and content

The BetPlus name, B+ logo, design, software and content belong to us or our licensors. You may use the site to play. You may not copy, reproduce or distribute any part of it without our written permission.

19. Changes to these terms

We may update these terms because of a change in the law, our licence or our products, or to correct an error. We will notify you of important changes in your account inbox before they take effect. The date at the bottom of this page shows the current version. If you continue to use your account after a change, you accept the new terms; if you do not accept them, please close your account and withdraw your balance.

20. Governing law

These terms are governed by the law of the jurisdiction where the operator is licensed, and its courts have jurisdiction, without removing any mandatory protection you have where you live. If any part of these terms is found to be unenforceable, the rest remains valid. If we do not enforce a term on one occasion, we have not given up the right to enforce it later. If a translation differs from the English text, the English text applies.

21. Contact

Questions about these terms? Email [email protected] or use live chat, available 24 hours a day, 7 days a week.

Last updated: October 2026