Frequently Asked Questions

Tap Sign Up at the top of any page. Choose a username and password, enter your mobile number, and you are in — it takes less than a minute. You can explore the lobby straight away. Extra personal details are only needed before your first withdrawal.

Your username must be 4 to 16 characters, using only letters and numbers, and it cannot be changed later. Your password must be 6 to 20 characters and include at least one letter and one number. Use a password you do not use anywhere else, and never use your bKash or Nagad PIN.

Tap Forgot Password on the login screen and we will send a reset code to the mobile number on your account. If you no longer have that number, contact live chat — for your safety, we never reset a password to a number that has not been verified.

Verification protects your money. It proves that the person withdrawing is the real account owner, and it is required by our licence. You confirm your mobile number, and before larger withdrawals we may ask for a photo ID. You only need to do it once.

No. Each person can have one account with one mobile number. Extra accounts are closed and any bonus winnings from them are cancelled. If you opened a second account by mistake, tell support before using it and we will close it for you.

Yes. Deposits and withdrawals must use a bKash, Nagad, Rocket or UPay wallet registered in your own name. Payments from a friend's or relative's wallet are held until ownership is confirmed, and withdrawals can only be paid to your own wallet.

Ask live chat and your account will be closed the same day, after any confirmed balance is paid to your verified wallet. If you want to close it because betting is no longer fun, a self-exclusion may be a better choice — see our Responsible Gaming page.

bKash, Nagad, Rocket and UPay for Bangladeshi Taka, and USDT on the TRC20 and ERC20 networks for crypto. All methods work 24 hours a day, including holidays. Tap Deposit, choose a method, and you will see the exact number or address to send to.

Mobile wallet deposits start from 100 BDT, so you can try BetPlus without spending much. The exact minimum and maximum for each method and channel is shown on the deposit screen before you confirm. For USDT, the network minimum shown on the page applies.

Most deposits are added to your balance within 5 minutes. Wallet transfers are matched automatically once the operator confirms them, and USDT is credited after network confirmation. If 20 minutes have passed, send your transaction ID to live chat and we will trace it.

Please do not send the payment again. Usually the amount or reference is different from what the deposit form expected, or the money went to an old number. Send live chat the sending number, amount, time and transaction ID, and we will find the payment and add it to your balance.

BetPlus does not charge any deposit fee. Your mobile wallet operator may charge its own send-money or cash-out fee. We add the amount we receive, so check the operator fee if the exact amount matters.

No. Money must come from a wallet in your own name. Deposits from another person's wallet are frozen and can only be returned to the sender — they can never be withdrawn to you.

Go to My Wallet, open the Withdrawal tab, add the wallet you want to be paid to and enter the amount. Your request appears in Transaction Records as Processing, and you can follow its status there until it is paid.

Most withdrawals are paid within 15 minutes of approval. Your first withdrawal, or one made just after changing your registered number, may take longer because of a manual security check. We process withdrawals 24/7 — no cut-off times and no weekend delays.

Each withdrawal request can be from 300 BDT up to 30,000 BDT. The limits that apply to your account are always shown on the withdrawal form. If you need to withdraw a larger amount, contact live chat to arrange it.

It may simply be in the normal payment queue, or the account may need a quick check — for example unfinished turnover, a newly added wallet, or a name that does not match your ID. Open Transaction Records to see the status, and ask support if anything is unclear.

Turnover is the total amount you need to bet before you can withdraw. Every deposit must be bet at least once. If you take a bonus, the offer shows a higher multiple that applies to the deposit plus bonus. Until all turnover is complete, withdrawals stay locked. Winning and losing bets both count, because turnover is based on stake. Check your progress on the Turnover page.

Yes, while its status is still Processing. Cancel it and the money returns to your main balance instantly. Once the status is Paid, the money has already been sent and the withdrawal cannot be cancelled.

BetPlus does not charge a withdrawal fee for your daily withdrawal. If you split your balance into many small withdrawals on the same day, extra requests may carry the operator's cost. Any tax on winnings is your own responsibility.

Choose a promotion on the deposit screen and the bonus is added together with your deposit. Active bonuses are listed in Bonus Wallet under Running, and move to Completed once their turnover is done. You never need to message support to claim a bonus.

It is an instant rebate on every bet you place, whether you win or lose. Slots, live casino and sports each have their own rate, which rises with your VIP level. The bonus builds up while you play, and you collect it from the Real-Time Bonus page. The Rescue tab gives back part of your net losses over a period.

Log in and check in once a day to move forward one step. Each day in a row pays a bigger reward, and completing the streak unlocks the top prize. If you miss a day, the streak starts again from day one.

A voucher is a bonus stake with a fixed value, often given when a deposit is completed. Find it on the Voucher page and tap Use Now to place it on your next eligible round. The voucher itself cannot be withdrawn, but any winnings from it are added to your balance.

Free spins come as tickets for a specific slot game. Open Free Spin, link a ticket to the game, and it opens with your spins ready. Winnings from free spins go to your bonus balance and must meet the turnover shown on the ticket before you can withdraw them.

Your personal referral code is on the Referral page. When friends sign up with it and play, you earn commission on their turnover for as long as they keep playing — not just once. The Details tab shows each friend and how much they have earned you.

Only one deposit bonus can be active at a time; its turnover must be complete before another one starts. The Real-Time Bonus, streak rewards and referral commission are separate and keep running in the background.

A bonus is removed when its rules are broken — for example betting on both sides of the same market, playing games excluded from the offer, or using more than one account. The rules are shown on every promotion, so please read them before accepting.

Sports betting, live casino, slots, crash games, table games, fishing, arcade and lottery, plus a Hot Games section showing what is most popular right now. There are thousands of titles from leading providers, and you can filter by provider or search any game by name.

Popular providers such as Evolution and Ezugi for live casino, Pragmatic Play, JILI, PG Soft and NetEnt for slots, and Spribe for crash games, among many others. See the full provider list in each category of the lobby — new providers are added regularly.

Yes. Every game uses the provider's own certified random number generator (RNG), tested by independent laboratories. Results are decided on the provider's server and BetPlus cannot change them. Live casino games use real cards and wheels, and you watch every round on the video stream.

RTP (Return to Player) is the percentage of all money bet on a game that it pays back over a very large number of rounds. A 96% RTP does not mean you get 96% back in one session — short-term results vary a lot. RTP is useful for comparing games, not for predicting a session.

Many slots offer a demo mode with play money, available from the game tile when the provider supports it. Live casino and shared-jackpot games have no demo, because every round is real.

No. Rounds are settled on the provider's server, not on your phone, so a lost connection does not decide the result. Open the game again to continue, or check Betting Records for the settled result. If nothing appears within an hour, send support the game name and time.

Cricket is our biggest sport — BPL, IPL, internationals and domestic T20 leagues, with live ball-by-ball betting. You can also bet on football, kabaddi, tennis, basketball, table tennis and esports, plus special markets during major tournaments.

On an exchange you bet against other players instead of the bookmaker. "Back" means you bet that something will happen; "Lay" means you bet it will not. Odds are set by players, so they are often better than a normal sportsbook.

As soon as the official result is confirmed, usually within minutes after the match ends. Betting Records shows Unsettled and Settled bets in separate tabs. If a result is under official review, the bet stays unsettled until the review is complete.

A bet is voided and your stake returned when the event cannot be settled fairly — for example if the match is abandoned, a named player does not take part, the fixture is moved, or the odds were published by clear mistake. A void bet is not a penalty; you get your stake back.

Many live markets offer cash out. The amount is based on the current match situation and can be more or less than your stake. Cash out may be unavailable while a market is suspended.

Open Betting Records from My Account. You can filter by date and status, and open any bet to see full details. Your history is kept for the life of your account.

BetPlus works under the operator and licence details published on our About Us page and in the footer. The licence sets rules for how player funds are held, how games are certified, how disputes are handled and how responsible gaming is supported.

All data between your device and our servers is encrypted with TLS. ID documents are stored encrypted and separately from your account, only a small verification team can access them, and every access is logged. We never sell your data.

Change your password right away, then contact live chat and tell them your account may be compromised. We can lock it within seconds and stop any withdrawal. The sooner you tell us, the more we can protect.

BetPlus will never ask for your password or OTP, and our staff will never ask you to send money to a personal number. Always open the site from a bookmark you saved yourself, not from links in group chats. Anyone offering to "deposit for you" is a scammer.

Only when necessary: with payment partners who process your money, game providers who run your rounds, and regulators or law enforcement when legally required. Each gets only the minimum information needed.

Yes. Android users can download the BetPlus app from the menu. You can also play directly in any mobile browser without installing anything — use your browser's "Add to Home Screen" option to open BetPlus full-screen like an app.

The latest versions of Chrome, Safari, Firefox, Edge and Opera on Android, iPhone and computer. If a page looks wrong, update your browser or turn off data-saver mode for BetPlus.

Clear your browser cache for the site and reload the page. If that does not help, switch between Wi-Fi and mobile data — some networks slow down gaming traffic, and a different connection often fixes it.

Slots and sports betting work well on a stable 3G connection. Live casino video needs around 2 Mbps for a clear picture. A stable connection matters more than a fast one.

Slots and sports use only a few MB per hour. Live casino video uses more — roughly 500 MB to 1 GB per hour depending on quality. On a limited data pack, lower the stream quality in the live table settings.

Open live chat and tell us your username, what you did, what you expected and what happened, with a screenshot if possible. With these details we can usually find the cause quickly and fix it.