Contact BetPlus
Our support team is here 24 hours a day, 7 days a week. Every message is read by a real person who can check your account and fix the problem — in Bangla or English.
Before you write, a quick tip: the most common questions — a deposit that has not credited, a withdrawal still processing, or a bonus that is not releasing — are already answered on our FAQ page. If you still need help, choose any channel below.
How to reach BetPlus
Live chat (fastest)
Tap the chat button at the bottom-right of any page. Live chat is open all day, every day, including public holidays. It is the best choice for urgent issues such as a stuck payment, a login you do not recognise, or a game that took a bet without starting. When you are signed in, the agent can see your account straight away, so most chats are solved in a few minutes.
Send a message to +880 1000-000000. WhatsApp is handy for sending screenshots and payment receipts. Please put your BetPlus username in your first message so we can find your account quickly.
Telegram
Our official support handle is @BetPlusSupport. Our Telegram channel, linked in the side menu, posts news first: new promotions, payment updates and maintenance notices.
For non-urgent questions, documents or anything you want in writing, email [email protected]. We reply within 24 hours, often much sooner. Email is best for verification documents and account-closure requests.
Social media
Follow BetPlus on the social channels linked in the footer for offers and news. For your safety, we never discuss account or payment details on public social platforms.
Stay safe from scams
BetPlus staff will never ask for your password or OTP, and will never ask you to send money to a personal number. We do not contact you first on Telegram or WhatsApp asking for payments. If someone does, it is not us — do not reply. Always check that a handle or number matches the one written on this page.
Help us solve it faster
Include these details in your first message and we can usually fix the issue without asking you anything else:
- Username — the one you use to log in.
- What happened — for example, "2,000 BDT deposit at 9:40 pm has not been added".
- Transaction ID — plus the sending wallet number and exact amount for any payment issue.
- Screenshot — of any error message on the screen.
Response times
- Live chat and WhatsApp — usually within 2 minutes.
- Telegram — usually within 15 minutes.
- Email — within 24 hours.
- Account verification — within 24 hours after we receive complete documents.
- Payment investigations — up to 72 hours when a wallet operator has to confirm the transfer.
Complaints
If you are not happy with an answer, email [email protected]. A separate team reviews every complaint. Please include your username, the date, what went wrong and the outcome you want. We confirm receipt within 24 hours and send a full reply within 7 days. The next steps, if you are still not satisfied, are set out in our Terms & Conditions.
Business and affiliate enquiries
For affiliate partnerships, marketing or media requests, write to [email protected]. You can also apply directly through the BetPlus Affiliate Program.
Share your ideas
Want a new game provider, a new feature or a simpler screen? Email [email protected] with "Feedback" in the subject. Every suggestion goes to our product team, and many of our improvements started as a player's idea.
Last updated: October 2026
